When sending email, you might want to know that your message has been delivered (Delivery Receipt) and you might want to know whether the message was opened (Read Receipt). Using the following steps, you can request one or both types for individual emails.
It is important to note that the recipient generally has the option of declining the sending of receipts, preventing you from receiving either type of receipt even though you request them.
1. When you are composing a new email, click the 'Options' tab as the top while the message is still open.
2. In the 'Tracking' section of the 'Options' tab, select either the 'Request a Delivery Receipt' check box of 'Request a Read Receipt' check box.
