Android phones can have slightly different approaches to setup but these instructions should cover most scenarios:


  • Goto Settings > Accounts > Email 
  • Add a new account
  • Username - this is your email address
  • Password - as provided.
  • Use Manual setup
    • Incoming server: imap.protectedservice.net
    • Incoming Security:  SSL
    • Incoming port: 993
    • Outgoing server: smtp.protectedservice.net
    • Outgoing Security: TLS ( SSL may work on some phones)
    • Outgoing port:  587 (25 will work but 587 would be preferred)
    • Outgoiong server authentication - enable this and use the email address and same password for the account.
  • Click Done to validate the settings.


When authenticating for the first time if you get a security error - try again, if all the details are correct it should validate the account.


Samsung devices

Note once you've added the account you cannot edit the account name via Email > Advanced Settings, you need to go via the Accounts app, but it may be the case that its easier to remove the account and start again.